Return and Refund Policy
We have a 7-days exchange policy, which means you have 7 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If you would like to exchange your product for something else we are happy to do so. The only conditions applying to exchanges are as follows:
- All exchanges must be unused and in their original condition (including all original packaging).
- You must complete your exchange within 2 days of the date of your order. The customer is responsible for the costs of sending products back to us whilst the replacement products will be sent free of freight.
- Any difference in price of the replacement products will be refunded or charged accordingly.
- The original shipping costs to you are not refunded.
- In most cases you will pay for shipping of new product for you dependent on location.
If your product is damaged in anyway please just give a call to our customer care service and we can arrange for replacement to be sent. There is a maximum amount a customer can claim on damaged good. No damages will be paid without photographic evidence and customers must notify us in writing. All damages are to be claimed within 2 days of receipt of the damaged goods.
Please Note: Before returning damaged or faulty goods we request that you contact us.
All damages or shortages must be reported to us within 2 days of receipt of goods.
No refund will be made for damaged, faulty or stock shortages but an exchange will be made available.
We cannot be held liable for orders shipped in good faith to an incorrect address due to wrong details having been entered on your registration form.
RETURNS AND EXCHANGES POLICY
We hope you will be totally satisfied with anything you buy from our website. If, for any reason you are unhappy with your purchase, you can return it unused within 2 days of the date of despatch. The date the items were despatched to you by us will be detailed in the documentation with your order. Please ensure that all items are returned in their original packaging with their labels intact.
You must inspect all goods delivered to you immediately on receipt and in any event within 2 days of delivery.
You must within 2 days of delivery notify us of any alleged defect, shortage or other shortcoming in the goods which shall otherwise be deemed to have been delivered in accordance with your order.
If you properly reject any goods which are not in accordance with the contract between us you must nevertheless return the goods to us post-paid.
You may exchange the item for something else, subject to stock availability.
If you wish to exchange an item, you will have to pay any difference in cost of the item and any additional delivery cost. We will tell you what this is so you can arrange payment.
When returning goods, please include your order number, full name and reason for return.
Please wrap your parcel in its original packaging and securely to avoid damage in transit back to us. Please note we cannot accept an item for exchange if it has been damaged in transit to us. We advise you to obtain a proof of posting certificate if using the Post Office
In any event, damaged or used items will not be exchanged nor will a refund be made.
If returning items in an order where the initial order qualified for a free gift the free gift must be returned in an unused condition too. Any items returned without the qualifying free gift will not be refunded.
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions of Use or revoke any or all of your rights granted under the Terms and Conditions of Use.
Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part.
Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination.
If you are dissatisfied with the Site or with any terms, conditions, rules, policies or guidelines, your sole and exclusive remedy is to discontinue using the Site.
If any portion of these terms or conditions is held by any court or tribunal to be invalid or unenforceable, either in whole or in part, then that part shall be severed from these Terms and Conditions of Use and shall not affect the validity or enforceability of any other section listed in this document.
You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Assigning or sub-contracting any of your rights or obligations under these Terms and Conditions of Use to any third party is prohibited unless agreed upon in writing by the seller.
We reserve the right to transfer, assign or sub-contract the benefit of the whole or part of any rights or obligations under these Terms and Conditions of Use to any third party.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have any other enquiry, please contact.
For more business information. Please contact with phone, email or form. We will reply soon.
Phone: (786) 267-3760
Address: P.O. Box 771922 Miami Fl 33177, United States